Q1: Can I turn my wheelchair on or off with the remote control?
No. The wheelchair’s power must be turned on manually before the remote control is activated for pairing.
Q2: Does my wheelchair arrive fully assembled?
Your wheelchair will arrive almost fully assembled. You'll need to attach the remaining parts.
Q3: Can my wheelchair go on an airplane or cruise?
Yes. The 12AH (288WH) lithium-ion battery is approved for most major airlines and cruise lines. Contact your airline or cruise line beforehand to confirm their travel battery regulations.
Q4: I’ve run out of battery. Can I push my chair?
Yes. The IQ-8000 wheelchair can be used as a manual wheelchair. Turn off the power and disengage both motors by pulling the levers to enable free-wheel mode.
Q5: Does my remote control come paired with my chair?
Yes. The remote is paired with your chair. If it loses pairing, click here for a tutorial. For further help, contact us at 1 (844) 755-5055, info@comfygmobility.com, or via the "LET’S CHAT!" feature on our website.
Q6: Can I silence the beeping sound my wheelchair makes while reversing?
Yes. Press the (+) key on the controller until you reach top speed, hold it until the amber light appears, then press the horn button. Repeat to restore the beeping sound.
Q7: Does the armrest raise?
Yes. Both armrests raise to ease transfers or allow the chair to be pushed closer to a table.
Q8: How do I charge the battery?
The battery can be charged through the joystick controller or directly on the battery. It takes 6-8 hours to charge fully, less if partially charged. Unplug the charger from the battery and outlet once fully charged.
Q9: Can I install my controller on either side of the wheelchair?
Yes. The controller is set up on the right side but can easily be moved to the left side.
Q10: Does my wheelchair come with a warranty?
Yes. The IQ-8000 wheelchair has a 3-year frame warranty, and 1-year warranty for the motor, battery, and electronic parts.
Q11: Can I use my wheelchair on dirt and grass?
Yes. The IQ-8000 can easily traverse low grass and compacted dirt.
Q12: Where can I find the serial number of my wheelchair?
The serial number is located near the footrest, in the product manual, and on the shipping box.