FAQ

To place an order on Mobility Creations, simply browse our product categories or use the search bar to find the item you need. Once you’ve selected a product, click on “Add to Cart.” You can continue shopping or proceed to checkout by clicking on the cart icon at the top right of the page. During checkout, you’ll be prompted to enter your shipping information, select a payment method, and review your order before confirming it. If you need assistance, our chat support is available 7 days a week to guide you through the process.

We accept a variety of payment methods for your convenience. These include major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and financing options through Klarna or Affirm. All transactions are secure, and we do not store your payment information.

Shipping times vary depending on the product and your location. Typically, orders are processed within 1-3 business days. Standard shipping usually takes 5-7 business days, while expedited options are available for faster delivery. You’ll receive a tracking number via email once your order has shipped.

Yes, we offer free standard shipping on all orders within the continental United States. Expedited shipping options are available at an additional cost, which will be calculated during checkout based on your location and the size of your order.

If you need to change or cancel your order, please contact our customer service team as soon as possible. If your order has not yet been processed, we’ll do our best to accommodate your request. However, once an order has been processed or shipped, it cannot be changed or canceled, but you may still return the item after it arrives according to our return policy.

Choosing the right mobility equipment depends on your specific needs. Consider factors such as weight capacity, portability, terrain, and battery life. Our product pages include detailed specifications, and you can also contact our customer service team for personalized recommendations.

All of our mobility equipment comes with a manufacturer’s warranty that typically covers parts and labor for 1-2 years, depending on the product. Extended warranties are also available for purchase at checkout. Please refer to the product page for specific warranty details.

Most of our products require minimal assembly, and we provide detailed instructions with each purchase. Many items, like mobility scooters and lift chairs, can be assembled with basic tools. We also offer white-glove delivery service for an additional fee, where our team will assemble the product for you.

We currently do not offer repair or parts services. However, our products are built to last, and we provide comprehensive support to help you maintain your equipment. If you need assistance, feel free to reach out to our customer service team.

Currently, we do not offer in-person testing as we are an online retailer. However, we provide comprehensive product descriptions, customer reviews, and video demonstrations on our website to help you make an informed decision. Additionally, we offer a flexible return policy if the product does not meet your expectations.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you can return it within 30 days of delivery. The item must be in its original condition and packaging. Please note that return shipping costs may apply, and some items may be subject to a restocking fee.

To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to send the item back. Once we receive and inspect the item, we’ll process your refund or send out the replacement.

Once your return is received and inspected, we aim to process refunds within 5-10 business days. The refund will be issued to the original payment method used for the purchase. You will receive an email confirmation once the refund has been processed.

Yes, you can exchange a product for a different model or item within 30 days of delivery. The item must be in its original condition and packaging. Please contact our customer service team to arrange the exchange. If there is a price difference, we will either refund or charge the difference accordingly.

If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or a full refund, depending on your preference. Be sure to keep all original packaging, as this may be required for the return. We’ll cover all return shipping costs in cases of damage or defect.