To place an order on Mobility Creations, simply browse our product categories or use the search bar to find the item you need. Once you’ve selected a product, click on “Add to Cart.” You can continue shopping or proceed to checkout by clicking on the cart icon at the top right of the page. During checkout, you’ll be prompted to enter your shipping information, select a payment method, and review your order before confirming it. If you need assistance, please contact us, our team will be happy to guide you through the process.

We accept a variety of payment methods for your convenience. These include Visa, Mastercard, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, American Express, PayPal and Venmo. All transactions are secure, and we do not store your payment information.

Shipping times vary based on the product and your location. Orders are usually processed within 1-3 business days. After shipping, delivery typically takes 4-5 business days. This means the total delivery time is 5-8 business days from when your order is placed.

Yes, we offer free standard shipping on all orders within the continental United States.

If you need to change or cancel your order, please contact our customer service team as soon as possible. If your order has not yet been processed, we’ll do our best to accommodate your request. For more details, please visit our Return & Refund Policy.

Choosing the right mobility equipment depends on your specific needs. Consider factors such as weight capacity, portability, terrain, and battery life. Our product pages include detailed specifications, and you can also contact our customer service team for personalized recommendations.

All of our mobility equipment comes with a manufacturer’s warranty that typically covers parts and labor for 1-2 years, depending on the product. Extended warranties are also available for purchase at checkout. Please refer to the product page for specific warranty details.

Most of our products require minimal assembly, and we provide detailed instructions with each purchase. Many items, like mobility scooters and lift chairs, can be assembled with basic tools. We also offer white-glove delivery service for an additional fee, where our team will assemble the product for you.

We currently do not offer repair or parts services. However, we partner with brands known for durability, and we offer comprehensive support to help you maintain your equipment. If you need assistance, please reach out to our customer service team.

Currently, we do not offer in-person testing as we are an online retailer. However, we provide comprehensive product descriptions, customer reviews, and video demonstrations on our website to help you make an informed decision. Additionally, we offer a flexible return policy if the product does not meet your expectations.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you can return it within 30 days of delivery. The item must be in its original condition and packaging. Please note that return shipping costs may apply, and some items may be subject to a restocking fee. For more details, please visit our Return & Refund Policy.

To initiate a return, contact us at info@mobilitycreations.comor call (833)-638-6660 with your name, order number, and the reason for your return. Please note, returns without prior authorization will not be accepted.

You will be notified once your return is received and inspected, typically within 4-7 business days. Approved refunds will be issued to the original payment method used when placing your order. Please allow 5-7 business days from the date we approved the return for your refund to be reflected in your bank or credit card statement. If over 7 business days have passed since we approved your return and you haven’t received your refund, please contact us.

The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.

If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at info@mobilitycreations.com or call our support team at (833)-638-6660. We will process an insurance claim on your behalf.

If there is a manufacturing defect in the product, or if the product is not functioning as intended, please provide proof of the issues with either pictures or videos to this email: info@mobilitycreations.com, or call our support team at (833)-638-6660.