Limited Lifetime Warranty
Golden Technologies will repair or replace, at their option, the following structural frame components if found defective:
- Steel Frame
- Frame Welds
- Seat Post
Note: The GP162, GP615, and GP620 models are covered for five years.
Thirteen Month Limited Warranty
For thirteen months from the date of purchase, Golden Technologies will repair or replace defective components in the following areas:
Structural Components:
- Caster Beam
- Anti-Tip Forks
- Caster Forks
- Armrests
- Footrest
Drive Train Components:
- Motor/Gearbox Assembly
- Brake Assembly (electrical function only)
Note: Increased operating noise in the motor/gearbox is normal with wear and tear and does not constitute a defect.
Electronic Assemblies:
- Electronic Controller
- Battery Charger
- Wire Harness (excluding boot covers)
Note: It is normal for the battery charger to heat up during use, which is not considered a defect.
Other Components:
- Bearings
- Bushings
- Seat Swivel Mechanism
- Rubber Components (excluding tires and wear parts)
- Plastic Components (excluding body and wear parts)
Twelve Month Limited Warranty – Batteries
Golden Technologies will replace the batteries supplied if they are found defective within twelve months of the purchase date.
Accessories
Accessories, both standard and optional, are covered for one year from the date of purchase.
Warranty Exclusions:
The following items are not covered under warranty due to normal wear and tear:
- Tires and Tubes
- ABS Plastic Shrouds
- Armrest Pads
- Motor Brushes
- Bulbs/Fuses
- Battery Cases
- Brake Pads
- Upholstery
The warranty also excludes:
- Loss or theft of components
- Damage caused by:
- Battery fluid leakage
- Abuse, misuse, accident, or negligence
- Improper operation, maintenance, or storage
- Commercial use or any use beyond normal
- Unauthorized repairs or modifications
- Exceeding weight capacity
- Non-approved accessories
- Failure to follow product instructions
- Acts of nature (e.g., lightning strikes, earthquakes)
Warranty Service:
- Warranty service must be performed by an authorized Golden Technologies representative.
- Golden Technologies reserves the right to replace parts with refurbished or new parts at their discretion.
- Consumers are responsible for all labor, service calls, transportation costs, and any charges related to installing warranted parts.
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No parts should be returned without prior written authorization.
Additional Terms:
- There is no other express warranty.
- Implied warranties, including those of merchantability and fitness for a particular purpose, are excluded.
- Liabilities for consequential damages are excluded.
- This warranty provides specific legal rights, and you may have other rights depending on your state.