Shipping

After placing your order, please allow about 1 to 3 business days to process your order and get it shipped out of the warehouse. After that, please allow another 3 to 4 days on the road. Generally, we tell our customers to expect a delivery within 4 to 7 total days from the day of purchase.

We use standard ground shipping (UPS or FedEx) for most items. We do not ship to Hawaii, Alaska, any U.S. Territory, APO/FPO, or any other international address. Please note that orders could arrive in multiple packages.

Returns

If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund, provided it is unused, returned in the original packaging, and includes all parts, accessories, and paperwork. Standard shipping and special delivery fees are non-refundable.

To initiate a return, please contact us at info@mobilitycreations.com or call (833)-638-6660 with your name, order number, and reason for the return; unauthorized returns will not be accepted. Return shipping and insurance costs are the responsibility of the customer unless the return is due to an error on our part. Some manufacturers may impose a return fee of 5%-25%, which we must pass on to you; we strive to minimize these fees whenever possible.

Please note, certain brands and items such as all Journey Health products, Golden Technologies lift chairs, Pride Mobility Lift Chairs, and all Discover My Mobility products are non-returnable unless defective.

Exchanges

The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.

Cancellations

If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility, and a restocking fee may apply. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at info@mobilitycreations.com, through the chat in the bottom right corner, or by calling us at (833)-638-6660.

Damages and Defects

If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at info@mobilitycreations.com or call our support team at (833)-638-6660.

If there is a manufacturing defect in the product, or if the product is not functioning as intended after opening the package, it will be repaired or replaced at no charge. Please provide proof of the issues with either pictures or videos to this email: info@mobilitycreations.com, or call our support team at (833)-638-6660. We will contact the manufacturer on your behalf to process any applicable claims.

At Mobility Creations, we believe you should never have to choose between the best quality and the best price. If you find a lower price on the same product from another authorized online retailer, we promise to match it. Even better, if we can, we’ll beat it.

To secure your price match, simply send us proof of the lower price (a link or a screenshot will do).

Guidelines for Our Price Match:

• The item must be identical and sold by an authorized online dealer.
• We cannot match prices from physical retail stores or online auction sites like eBay or Amazon.
• Price adjustments cannot be combined with any other offers or discounts.
• The price match must be approved before you complete your purchase.

We're here to assist you in securing the best deal. If you have any questions about our price match policy or need assistance, don't hesitate to contact our customer service team.

When you choose us, you're not just buying a product; you're supporting a small business fueled by the passion of a dedicated team. We’re here whenever you need us—just a phone call or email away—and we’re committed to ensuring you’re completely satisfied with every aspect of your experience.

Here’s what you can always expect from us:

• Free Shipping on Every Order.
• Top-notch Customer Support via Phone, Email, and Live Chat.
• Lifetime Support and Troubleshooting.
• No Sales Tax.
• 30-Day Return Policy (exclusions apply*).
• Lowest Price Guarantee
• Full Manufacturer’s Warranty on All Products.

We're here to make sure your shopping experience feels just as good as walking into your favorite local shop.