Shipping
After placing your order, please allow about 1 to 3 business days to process your order and get it shipped out of the warehouse. After that, please allow another 3 to 4 days on the road. Generally, we tell our customers to expect a delivery within 4 to 7 total days from the day of purchase.
We use standard ground shipping (UPS or FedEx) for most items. We do not ship to Hawaii, Alaska, any U.S. Territory, APO/FPO, or any other international address. Please note that orders could arrive in multiple packages.
Returns
If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund, provided it is unused, returned in the original packaging, and includes all parts, accessories, and paperwork. Standard shipping and special delivery fees are non-refundable.
To initiate a return, please contact us at info@mobilitycreations.com or call (833)-638-6660 with your name, order number, and reason for the return; unauthorized returns will not be accepted. Return shipping and insurance costs are the responsibility of the customer unless the return is due to an error on our part. Some manufacturers may impose a return fee of 5%-25%, which we must pass on to you; we strive to minimize these fees whenever possible.
Please note, certain brands and items such as all Journey Health products, Golden Technologies lift chairs, Pride Mobility Lift Chairs, and all Discover My Mobility products are non-returnable unless defective.
Exchanges
The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.
Cancellations
If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility, and a restocking fee may apply. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at info@mobilitycreations.com, through the chat in the bottom right corner, or by calling us at (833)-638-6660.
Damages and Defects
If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at info@mobilitycreations.com or call our support team at (833)-638-6660.
If there is a manufacturing defect in the product, or if the product is not functioning as intended after opening the package, it will be repaired or replaced at no charge. Please provide proof of the issues with either pictures or videos to this email: info@mobilitycreations.com, or call our support team at (833)-638-6660. We will contact the manufacturer on your behalf to process any applicable claims.