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🎉 HOLIDAY SPECIAL OFFER! 🎉 Get 10% OFF - use code HOLIDAY10 at checkout!
(Exclusions apply to some products)
🎉 HOLIDAY SPECIAL OFFER! 🎉 Get 10% OFF - use code HOLIDAY10 at checkout!
(Exclusions apply to some products)

Journey Zinger Folding Power Chair | 275lb Capacity | 8 Mile Range | 6 MPH Speed | Airline Approved

Availability:
In Stock – Ready to Ship
Availability:
In Stock – Ready to Ship
Availability:
In Stock – Ready to Ship

Ships in 1 to 3 business days

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Original price $2,899.00
Original price $2,899.00 - Original price $2,899.00
Original price $2,899.00
Current price $2,545.00
$2,545.00 - $2,545.00
Current price $2,545.00

Included With Your Purchase
(Offer valid through December)

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Experience Freedom with the Journey Zinger Power Chair

The Journey Zinger power chair gives you back your mobility...and gives you the freedom to move around your home, your neighborhood, indoors and out. Easy to use, portable and lightweight, so you can get out and enjoy! Because enjoying life never gets old.

Key Features and Versatility

Experience confidence and adaptability with this innovative design, perfect for a variety of terrains and situations.

  • Climbs Inclines Up to 10°: Easily navigate hilly terrain with stability and ease.
  • Compact Turning Radius: Boasts a 50% smaller turning radius, offering better control even at higher speeds.
  • Multi-Surface Capability: Handles grass, dirt, and small gravel effortlessly, performing well both indoors and outdoors.

Comfort and Portability

Designed with your convenience in mind, it’s perfect for active, on-the-go lifestyles.

  • Comfortable Seating: Arms easily slide under most tables, providing practicality and convenience.
  • Long-Lasting Battery: Up to 8 miles per charge, with quick recharging in just 4.5 hours using 110V or 220V outlets.
  • Ultra-Portable Design: Folds down to just 10", fitting into most car backseats or trunks. No assembly is required thanks to the quick-release folding mechanism.
  • Fun and Easy Steering: Two-handed control allows precise movements, with three speed settings and reverse for added versatility.

Works Inside And Outside

Goes Almost Everywhere

Testimonials

Specifications

Category Specification
Overall Dimensions Height: 25" | Length: 29.13" | Width: 25"
Folded Dimensions Height: 10" | Length: 35.43" | Width: 25"
Seat Dimensions Height from floor: 18.90" | Depth: 13" | Width: 16.92"
Weight with Battery 47.40 lbs (without basket)
Weight without Battery 43.45 lbs
Overall Weight 49 lbs (with basket)
Weight of Battery 5 lbs
Weight Capacity 275 lbs maximum capacity
Package Dimensions Height: 10.82" | Length: 39" | Width: 27.75" | Packaging Weight: 56.20 lbs
Speed Range Low: 0-1 mph | Medium: 0-3 mph | High: 0-6 mph | Reverse: 0-1 mph
Max Climbing Angle 10°
Rotation (Turning) Radius 24"
Frame Aircraft grade aluminum and nylon composite
Motor DC 36V, 250W, 7A
Battery 36V, 6.6Ah, lithium-ion
Charger 2.1A, automatic, input 100-240V, charge time 4 hours or less
Steering/Braking System Two lever controls
Armrests Attached in factory, removable with hex key
Front Wheels 6" non-marking flat-free wheels
Rear Wheels 9" non-marking air-filled
Anti-Tip Wheels 50mm PU solid
Colors Blue, Black and Green

FAQ

The Zinger can be used just about anywhere, indoors or out. It can handle a number of different terrains, such as grass, carpet, dirt and more.

In most cases, yes. Check to be certain your doorway openings are at least 27" wide. Any smaller than that will require you to get off and fold the Zinger in order to pass through. Businesses (mall, restaurants, etc.) are required to be ADA compliant, with doorways a minimum of 32" wide—no problem for the Zinger.

The Zinger Chair is capable of carrying a person weighing up to 275 lbs.

The Zinger is available in only one size. See the Product Specifications section for specific dimensions. The maximum user weight limit is 275 lbs.

Very little force is needed to operate the Zinger Chair on level ground. In fact, just the weight of your arms is usually enough on smooth surfaces. Driving in grass or on rough surfaces may require slightly more force.

Operation of the Zinger Chair requires the use of both arms and hands; however, we offer an alternative product for those whose dexterity is limited to one arm or hand. It's called the Zoomer Chair, and while it includes most of the same great features and benefits of the Zinger Chair, it is a one-handed, joystick-controlled chair. The joystick can even be installed on either side of the chair.

While people use the Zinger for many different reasons, the Zinger Chair is a personal electric vehicle. The Zinger Chair is not intended for individuals fully restricted to a sitting position. You must be able to get in and out of the chair.

The Zinger Chair will arrive fully assembled out of the box. It will include the chair, a battery, a charger and two keys (for securing the battery in place). In addition, it will include the hex key needed should you decide to remove the armrests.

At this time the Zinger Chair is not covered by Medicare.

Accessories such as a seatback bag, cup/bottle holder, cane holder, spare batteries and spare tires are available.

Whether you are at a restaurant having dinner or just pulling up to your desk to get some work done, one of those great unique features of the Zinger Chair is that it easily fits under most desks and tables. Since the armrests are just 25" off the ground, you just pull right up as you would in a regular chair to any standard table or desk, which is generally 28" to 30" high. The Americans with Disabilities Act (ADA) dictates that to be compliant, public seating must be a minimum of 27" from the floor to the bottom of the table surface.

Yes, and here are a few things you need to know before taking your Zinger on a plane. Your Zinger should qualify as free baggage with most airlines, but you can call prior to your trip to make sure. You can ride your Zinger all the way up to the gate and down the jetway. As you get to the end of the jetway, you will need to remove the battery from the back of the chair, fold your Zinger and hand it to a flight attendant to stow under the plane. Take the battery onto the plane with you to your seat. Be sure to contact your specific airline to ask for their procedures for transporting a battery-powered vehicle, and see your Zinger Chair USA User Manual for more info. Here is a link to the FAA regulations regarding battery-powered chairs. More info

The Zinger Chair does have a powered reverse, but it's almost always easiest to back out simply by pushing your feet against the ground, or your hands against a table or wall as you would in a rolling office chair.

Once powered on, the Zinger Chair defaults to the low speed, which is commonly used for indoor use on smooth surfaces. Here's a guideline for suggested speed usage.

Speed Range:

  • Low: 0 - 1 mph (1.6 km/h) for indoors on smooth floors
  • Medium: 0 - 3 mph (5 km/h) for outdoors walking pace
  • High: 0 - 6 mph (9.5 km/h) for hill climbing or mowed grass

The Zinger Chair can easily be pushed around by the user when not riding in the chair.

Yes, should you choose to remove the armrests (installed by default), the hex key tool needed to remove them is included in the box.

The swinging foot plate is not adjustable; however, the Zinger is designed to fit people of most sizes.

The seat and backrest are not adjustable. Some Zinger owners have chosen to add an additional cushion.

Customers who are closer to the Zinger's weight limit of 275 lbs may find that the Zinger is a little more difficult to use when operating on the lowest speed setting on very thick or heavily padded carpet. The solution is to simply change the speed setting to "2," which will increase the ability of the Zinger to move around on these types of surfaces without significantly increasing speed.

Depending on usage (speed, weight, etc.), the Zinger Chair's battery will last up to eight miles of use.

The battery lasts several years on average for many customers, depending on usage and conditions.

A charger is included, and the battery can be charged in or out of the chair. Charging takes four hours or less depending on the level of power already used. With a range of up to eight miles, most Zinger owners rarely run the battery all the way down in a single day.

There is a battery indicator located on the control panel that tells you the battery life.

The range of eight miles was tested on a continuous level course. With hills, stops and turns, you should get around five to six miles per charge. If you expect to travel farther in a single day, a spare battery is recommended. It's also great to have a spare charged battery on hand to ensure that your Zinger Chair is always ready to go.

Yes, the 47 lbs includes the four-pound battery, which locks into the Zinger with a key.

Yes, the charger will operate on 100V or 220V, but you will need an inexpensive plug converter to fit the outlets of your foreign destination.

Downloads

Warranty

Journey Health & Lifestyle® warrants all our products to be free from defects in materials, workmanship, and assembly. A standard twelve (12) months warranty from the original purchase date applies to the core list of Journey products under normal use in accordance with specifications and warnings. Some limitations, exclusions, restraints, or extensions may apply, including parts, labor, service, and other specific considerations. Specific additional limitations and extensions of warranty, particularly relating to the Journey Health & Lifestyle® line of mobility products, can be found in the Addendum below.

Limitations and Exclusions
This warranty does not cover damage, deterioration, or malfunction resulting from:

  • Accident, negligence, misuse, or abuse
  • Normal wear and tear
  • Damage in shipment
  • Improper operation or failure to follow instructions according to the User Manual
  • Component failure or improper storage
  • Neglect of prescribed maintenance procedures
  • Repair or attempted repair or modifications made by anyone other than Journey Health & Lifestyle®
  • Normal gradual reduction in battery performance due to heavy use
  • Deterioration from external factors such as extremes in temperature or humidity, corrosive atmosphere, or natural events (e.g., lightning, flood)

Addendum
In addition to the previously cited provisions and limitations, other warranty considerations for the line of Journey Health & Lifestyle® mobility products (Zinger, Zoomer, Zoomer Lite, Perfect Walker, So Lite Wheelchair, So Lite Scooter, So Lite Glide, all UPWalkers) include the following extensions and exclusions:

  • The frame, mechanical, and electrical components, including the motor of each mobility product, are warrantied for the same twelve-month period.
  • The originally supplied battery, tires, fabric seat, seat back, and seat cushion are warrantied for a six (6) month period from the original purchase date.

If any component or part is proven defective within the warranty period, the product shall be repaired or replaced at the option of Journey Health & Lifestyle® with new or refurbished components. An installation kit with instructions may be provided for replacement components, but warranty does not include any labor charges incurred in product component installation. The warranty period for repaired or replaced products shall terminate with the original product's warranty period.

Shipping Time

Most orders are processed and shipped within 1-3 business days. After that, please allow 3-4 business days for delivery, with most orders arriving within 4-7 business days from the order date.

We ship most items using standard ground shipping (UPS or FedEx). Unfortunately, shipping to P.O. Boxes or outside the United States is not available.

We make every effort to meet our delivery timelines, though occasional delays may occur due to factors beyond our control.

For more details, please visit our Shipping & Delivery Page.

Returns

If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund, if the following requirements are met:

  • Product must be unused.
  • Product must be returned using the original packaging.
  • The product must have all parts, accessories, and paperwork included.

Standard shipping and special delivery options, such as inside delivery fees and White Glove fees, are non-refundable. Returns must be authorized in advance. To initiate a return, contact us at info@mobilitycreations.com or call (833)-638-6660 with your name, order number, and reason for the return. Please note that returns without prior authorization will not be accepted.

Some manufacturers may impose return fees ranging from 5%-25%, which we are required to pass on to you. We will evaluate each return individually and strive to minimize these fees whenever possible.

Certain brands have specific return policies, and some items are non-returnable. Non-returnable items include all Journey Health products, Golden Technologies lift chairs, and all Discover My Mobility products, unless the product is defective.

    Return Shipping

    Return shipping and insurance costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping method and considering insurance for your package, as we are not responsible for items that are lost, stolen, or damaged during return shipping.

    Exchanges

    The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.

    Cancellations

    If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility, and a restocking fee may apply. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at info@mobilitycreations.com, through the chat in the bottom right corner, or by calling us at (833)-638-6660.

    Damages and Defects

    If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at info@mobilitycreations.com or call our support team at (833)-638-6660.

    If there is a manufacturing defect in the product, or if the product is not functioning as intended after opening the package, it will be repaired or replaced at no charge. Please provide proof of the issues with either pictures or videos to this email: info@mobilitycreations.com, or call our support team at (833)-638-6660. We will contact the manufacturer on your behalf to process any applicable claims.

    Refunds

    Once we receive and inspect your return, typically within 4-7 business days, you will be notified of the status. Approved refunds will be issued to the original payment method used when placing your order. Please allow 5-7 business days from the date we approve the return for your refund to be reflected in your bank or credit card statement. If more than 7 business days have passed since the approval and you haven’t received your refund, please contact us.

    At Mobility Creations, we believe you should never have to choose between the best quality and the best price. If you find a lower price on the same product from another authorized online retailer, we promise to match it. Even better, if we can, we’ll beat it.

    To secure your price match, simply send us proof of the lower price (a link or a screenshot will do).

    Guidelines for Our Price Match:

    • The item must be identical and sold by an authorized online dealer.
    • We cannot match prices from physical retail stores or online auction sites like eBay or Amazon.
    • Price adjustments cannot be combined with any other offers or discounts.
    • The price match must be approved before you complete your purchase.

    We're here to assist you in securing the best deal. If you have any questions about our price match policy or need assistance, don't hesitate to contact our customer service team.

    Contact Information

    Email: info@mobilitycreations.com
    Phone: (833)-638-6660
    Operating Hours: Mon-Fri/9am-5pm (MT)

    Jordan Sawaged

    Hello, my name is Jordan Sawaged, and I’m proud to be part of the team behind Mobility Creations. As a family-run business, we are driven by passion and full dedication to making people's lives easier by providing the latest and top-quality mobility equipment available.

    We take great pride in delivering exceptional service. Every interaction matters to us, and we treat our customers like family. Whether you need advice, a service call, or spare parts, we’re just a phone call or email away.

    When you contact us, you’ll always talk to a real person—most likely a family member. No automated systems, no long waits. We will listen to every detail of your requirements and provide you with the best options we can offer.

    Don't hesitate to reach out. We’re easy-going people just like you. Helping our customers brings us joy, and it’s our passion that drives us every day.

    Here’s what you can always expect from us:

    • Free Shipping on Every Order.
    • Top-notch Customer Support via Phone, Email, and Live Chat.
    • Lifetime Support and Troubleshooting.
    • No Sales Tax.
    • 30-Day Return Policy (exclusions apply*).
    • Lowest Price Guarantee
    • Full Manufacturer’s Warranty on All Products.

    Experience Freedom with the Journey Zinger Power Chair

    The Journey Zinger power chair gives you back your mobility...and gives you the freedom to move around your home, your neighborhood, indoors and out. Easy to use, portable and lightweight, so you can get out and enjoy! Because enjoying life never gets old.

    Key Features and Versatility

    Experience confidence and adaptability with this innovative design, perfect for a variety of terrains and situations.

    • Climbs Inclines Up to 10°: Easily navigate hilly terrain with stability and ease.
    • Compact Turning Radius: Boasts a 50% smaller turning radius, offering better control even at higher speeds.
    • Multi-Surface Capability: Handles grass, dirt, and small gravel effortlessly, performing well both indoors and outdoors.

    Comfort and Portability

    Designed with your convenience in mind, it’s perfect for active, on-the-go lifestyles.

    • Comfortable Seating: Arms easily slide under most tables, providing practicality and convenience.
    • Long-Lasting Battery: Up to 8 miles per charge, with quick recharging in just 4.5 hours using 110V or 220V outlets.
    • Ultra-Portable Design: Folds down to just 10", fitting into most car backseats or trunks. No assembly is required thanks to the quick-release folding mechanism.
    • Fun and Easy Steering: Two-handed control allows precise movements, with three speed settings and reverse for added versatility.

    Works Inside And Outside

    Goes Almost Everywhere

    Testimonials

    Specifications

    Category Specification
    Overall Dimensions Height: 25" | Length: 29.13" | Width: 25"
    Folded Dimensions Height: 10" | Length: 35.43" | Width: 25"
    Seat Dimensions Height from floor: 18.90" | Depth: 13" | Width: 16.92"
    Weight with Battery 47.40 lbs (without basket)
    Weight without Battery 43.45 lbs
    Overall Weight 49 lbs (with basket)
    Weight of Battery 5 lbs
    Weight Capacity 275 lbs maximum capacity
    Package Dimensions Height: 10.82" | Length: 39" | Width: 27.75" | Packaging Weight: 56.20 lbs
    Speed Range Low: 0-1 mph | Medium: 0-3 mph | High: 0-6 mph | Reverse: 0-1 mph
    Max Climbing Angle 10°
    Rotation (Turning) Radius 24"
    Frame Aircraft grade aluminum and nylon composite
    Motor DC 36V, 250W, 7A
    Battery 36V, 6.6Ah, lithium-ion
    Charger 2.1A, automatic, input 100-240V, charge time 4 hours or less
    Steering/Braking System Two lever controls
    Armrests Attached in factory, removable with hex key
    Front Wheels 6" non-marking flat-free wheels
    Rear Wheels 9" non-marking air-filled
    Anti-Tip Wheels 50mm PU solid
    Colors Blue, Black and Green

    FAQ

    The Zinger can be used just about anywhere, indoors or out. It can handle a number of different terrains, such as grass, carpet, dirt and more.

    In most cases, yes. Check to be certain your doorway openings are at least 27" wide. Any smaller than that will require you to get off and fold the Zinger in order to pass through. Businesses (mall, restaurants, etc.) are required to be ADA compliant, with doorways a minimum of 32" wide—no problem for the Zinger.

    The Zinger Chair is capable of carrying a person weighing up to 275 lbs.

    The Zinger is available in only one size. See the Product Specifications section for specific dimensions. The maximum user weight limit is 275 lbs.

    Very little force is needed to operate the Zinger Chair on level ground. In fact, just the weight of your arms is usually enough on smooth surfaces. Driving in grass or on rough surfaces may require slightly more force.

    Operation of the Zinger Chair requires the use of both arms and hands; however, we offer an alternative product for those whose dexterity is limited to one arm or hand. It's called the Zoomer Chair, and while it includes most of the same great features and benefits of the Zinger Chair, it is a one-handed, joystick-controlled chair. The joystick can even be installed on either side of the chair.

    While people use the Zinger for many different reasons, the Zinger Chair is a personal electric vehicle. The Zinger Chair is not intended for individuals fully restricted to a sitting position. You must be able to get in and out of the chair.

    The Zinger Chair will arrive fully assembled out of the box. It will include the chair, a battery, a charger and two keys (for securing the battery in place). In addition, it will include the hex key needed should you decide to remove the armrests.

    At this time the Zinger Chair is not covered by Medicare.

    Accessories such as a seatback bag, cup/bottle holder, cane holder, spare batteries and spare tires are available.

    Whether you are at a restaurant having dinner or just pulling up to your desk to get some work done, one of those great unique features of the Zinger Chair is that it easily fits under most desks and tables. Since the armrests are just 25" off the ground, you just pull right up as you would in a regular chair to any standard table or desk, which is generally 28" to 30" high. The Americans with Disabilities Act (ADA) dictates that to be compliant, public seating must be a minimum of 27" from the floor to the bottom of the table surface.

    Yes, and here are a few things you need to know before taking your Zinger on a plane. Your Zinger should qualify as free baggage with most airlines, but you can call prior to your trip to make sure. You can ride your Zinger all the way up to the gate and down the jetway. As you get to the end of the jetway, you will need to remove the battery from the back of the chair, fold your Zinger and hand it to a flight attendant to stow under the plane. Take the battery onto the plane with you to your seat. Be sure to contact your specific airline to ask for their procedures for transporting a battery-powered vehicle, and see your Zinger Chair USA User Manual for more info. Here is a link to the FAA regulations regarding battery-powered chairs. More info

    The Zinger Chair does have a powered reverse, but it's almost always easiest to back out simply by pushing your feet against the ground, or your hands against a table or wall as you would in a rolling office chair.

    Once powered on, the Zinger Chair defaults to the low speed, which is commonly used for indoor use on smooth surfaces. Here's a guideline for suggested speed usage.

    Speed Range:

    • Low: 0 - 1 mph (1.6 km/h) for indoors on smooth floors
    • Medium: 0 - 3 mph (5 km/h) for outdoors walking pace
    • High: 0 - 6 mph (9.5 km/h) for hill climbing or mowed grass

    The Zinger Chair can easily be pushed around by the user when not riding in the chair.

    Yes, should you choose to remove the armrests (installed by default), the hex key tool needed to remove them is included in the box.

    The swinging foot plate is not adjustable; however, the Zinger is designed to fit people of most sizes.

    The seat and backrest are not adjustable. Some Zinger owners have chosen to add an additional cushion.

    Customers who are closer to the Zinger's weight limit of 275 lbs may find that the Zinger is a little more difficult to use when operating on the lowest speed setting on very thick or heavily padded carpet. The solution is to simply change the speed setting to "2," which will increase the ability of the Zinger to move around on these types of surfaces without significantly increasing speed.

    Depending on usage (speed, weight, etc.), the Zinger Chair's battery will last up to eight miles of use.

    The battery lasts several years on average for many customers, depending on usage and conditions.

    A charger is included, and the battery can be charged in or out of the chair. Charging takes four hours or less depending on the level of power already used. With a range of up to eight miles, most Zinger owners rarely run the battery all the way down in a single day.

    There is a battery indicator located on the control panel that tells you the battery life.

    The range of eight miles was tested on a continuous level course. With hills, stops and turns, you should get around five to six miles per charge. If you expect to travel farther in a single day, a spare battery is recommended. It's also great to have a spare charged battery on hand to ensure that your Zinger Chair is always ready to go.

    Yes, the 47 lbs includes the four-pound battery, which locks into the Zinger with a key.

    Yes, the charger will operate on 100V or 220V, but you will need an inexpensive plug converter to fit the outlets of your foreign destination.

    Downloads

    Warranty

    Journey Health & Lifestyle® warrants all our products to be free from defects in materials, workmanship, and assembly. A standard twelve (12) months warranty from the original purchase date applies to the core list of Journey products under normal use in accordance with specifications and warnings. Some limitations, exclusions, restraints, or extensions may apply, including parts, labor, service, and other specific considerations. Specific additional limitations and extensions of warranty, particularly relating to the Journey Health & Lifestyle® line of mobility products, can be found in the Addendum below.

    Limitations and Exclusions
    This warranty does not cover damage, deterioration, or malfunction resulting from:

    • Accident, negligence, misuse, or abuse
    • Normal wear and tear
    • Damage in shipment
    • Improper operation or failure to follow instructions according to the User Manual
    • Component failure or improper storage
    • Neglect of prescribed maintenance procedures
    • Repair or attempted repair or modifications made by anyone other than Journey Health & Lifestyle®
    • Normal gradual reduction in battery performance due to heavy use
    • Deterioration from external factors such as extremes in temperature or humidity, corrosive atmosphere, or natural events (e.g., lightning, flood)

    Addendum
    In addition to the previously cited provisions and limitations, other warranty considerations for the line of Journey Health & Lifestyle® mobility products (Zinger, Zoomer, Zoomer Lite, Perfect Walker, So Lite Wheelchair, So Lite Scooter, So Lite Glide, all UPWalkers) include the following extensions and exclusions:

    • The frame, mechanical, and electrical components, including the motor of each mobility product, are warrantied for the same twelve-month period.
    • The originally supplied battery, tires, fabric seat, seat back, and seat cushion are warrantied for a six (6) month period from the original purchase date.

    If any component or part is proven defective within the warranty period, the product shall be repaired or replaced at the option of Journey Health & Lifestyle® with new or refurbished components. An installation kit with instructions may be provided for replacement components, but warranty does not include any labor charges incurred in product component installation. The warranty period for repaired or replaced products shall terminate with the original product's warranty period.

    Shipping Time

    Most orders are processed and shipped within 1-3 business days. After that, please allow 3-4 business days for delivery, with most orders arriving within 4-7 business days from the order date.

    We ship most items using standard ground shipping (UPS or FedEx). Unfortunately, shipping to P.O. Boxes or outside the United States is not available.

    We make every effort to meet our delivery timelines, though occasional delays may occur due to factors beyond our control.

    For more details, please visit our Shipping & Delivery Page.

    Returns

    If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund, if the following requirements are met:

    • Product must be unused.
    • Product must be returned using the original packaging.
    • The product must have all parts, accessories, and paperwork included.

    Standard shipping and special delivery options, such as inside delivery fees and White Glove fees, are non-refundable. Returns must be authorized in advance. To initiate a return, contact us at info@mobilitycreations.com or call (833)-638-6660 with your name, order number, and reason for the return. Please note that returns without prior authorization will not be accepted.

    Some manufacturers may impose return fees ranging from 5%-25%, which we are required to pass on to you. We will evaluate each return individually and strive to minimize these fees whenever possible.

    Certain brands have specific return policies, and some items are non-returnable. Non-returnable items include all Journey Health products, Golden Technologies lift chairs, and all Discover My Mobility products, unless the product is defective.

      Return Shipping

      Return shipping and insurance costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping method and considering insurance for your package, as we are not responsible for items that are lost, stolen, or damaged during return shipping.

      Exchanges

      The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.

      Cancellations

      If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility, and a restocking fee may apply. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at info@mobilitycreations.com, through the chat in the bottom right corner, or by calling us at (833)-638-6660.

      Damages and Defects

      If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at info@mobilitycreations.com or call our support team at (833)-638-6660.

      If there is a manufacturing defect in the product, or if the product is not functioning as intended after opening the package, it will be repaired or replaced at no charge. Please provide proof of the issues with either pictures or videos to this email: info@mobilitycreations.com, or call our support team at (833)-638-6660. We will contact the manufacturer on your behalf to process any applicable claims.

      Refunds

      Once we receive and inspect your return, typically within 4-7 business days, you will be notified of the status. Approved refunds will be issued to the original payment method used when placing your order. Please allow 5-7 business days from the date we approve the return for your refund to be reflected in your bank or credit card statement. If more than 7 business days have passed since the approval and you haven’t received your refund, please contact us.

      At Mobility Creations, we believe you should never have to choose between the best quality and the best price. If you find a lower price on the same product from another authorized online retailer, we promise to match it. Even better, if we can, we’ll beat it.

      To secure your price match, simply send us proof of the lower price (a link or a screenshot will do).

      Guidelines for Our Price Match:

      • The item must be identical and sold by an authorized online dealer.
      • We cannot match prices from physical retail stores or online auction sites like eBay or Amazon.
      • Price adjustments cannot be combined with any other offers or discounts.
      • The price match must be approved before you complete your purchase.

      We're here to assist you in securing the best deal. If you have any questions about our price match policy or need assistance, don't hesitate to contact our customer service team.

      Contact Information

      Email: info@mobilitycreations.com
      Phone: (833)-638-6660
      Operating Hours: Mon-Fri/9am-5pm (MT)

      Jordan Sawaged

      Hello, my name is Jordan Sawaged, and I’m proud to be part of the team behind Mobility Creations. As a family-run business, we are driven by passion and full dedication to making people's lives easier by providing the latest and top-quality mobility equipment available.

      We take great pride in delivering exceptional service. Every interaction matters to us, and we treat our customers like family. Whether you need advice, a service call, or spare parts, we’re just a phone call or email away.

      When you contact us, you’ll always talk to a real person—most likely a family member. No automated systems, no long waits. We will listen to every detail of your requirements and provide you with the best options we can offer.

      Don't hesitate to reach out. We’re easy-going people just like you. Helping our customers brings us joy, and it’s our passion that drives us every day.

      Here’s what you can always expect from us:

      • Free Shipping on Every Order.
      • Top-notch Customer Support via Phone, Email, and Live Chat.
      • Lifetime Support and Troubleshooting.
      • No Sales Tax.
      • 30-Day Return Policy (exclusions apply*).
      • Lowest Price Guarantee
      • Full Manufacturer’s Warranty on All Products.