Skip to content
Lowest Prices Guaranteed! Find a lower price? We’ll beat it!
Lowest Prices Guaranteed! Find a lower price? We’ll beat it!
Track Order Military Discount Why Shop With Us Lowest Price Guarantee About Us Contact Us Reviews
Journey So Lite Folding Power Scooter | 275lbs Weight Capacity | 8 Miles Range | 5 MPH | Airline Approved

Journey So Lite Folding Power Scooter | 275lbs Weight Capacity | 8 Miles Range | 5 MPH | Airline Approved

by Journey Health
Availability:
In Stock – Ready to Ship
Availability:
In Stock – Ready to Ship

Ships in 1 to 3 business days

Authorized Dealer

Authorized Dealer

Fast and Free Shipping

Fast & Free Shipping

100% Secure Checkout

Manufacturer Warranty

Lowest Price Guaranteed

Lowest Price Guaranteed

No Sales Tax

No Sales Tax – Save More!

Lifetime Customer Support

Lifetime Customer Support

$2,699.00
$2,699.00 - $2,699.00
$2,699.00
$2,195.00
$2,195.00 - $2,195.00
$2,195.00
  CALL NOW FOR SPECIAL DISCOUNT

🔒 Guaranteed Secure Checkout

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Discover
  • Google Pay
  • Shop Pay
  • Venmo

Limited Time Only! Get a Free Full Size Heated Blanket with Your Purchase. Offer valid through December.

Free Cozy Blanket
Representative

Live Chat Available Every Day.

Questions? Call or chat to unlock our exclusive discounts!

Product Expert - Live Now

(833)-638-6660 Chat with us

Freedom to Move with Confidence and Ease

The Journey So Lite Folding Power Scooter is designed to empower your independence. Lightweight, safe, and travel-ready, it offers everything you need to get out and enjoy life, whether visiting friends, running errands, or exploring new places.

Weight Capacity Product Weight Drive Range Ground Clearance Top Speed
275 lbs 44.5 lbs 8 miles 4 inches 5 mph

Lightweight and Effortless Portability

The So Lite Scooter redefines convenience with its compact and easy-to-transport design.

  • Weighs only 40 lbs (without battery): Compare that to standard scooters weighing 100+ lbs.
  • Two-touch folding: Quickly fold the seat and tiller for seamless storage or transport.
  • Rolls like luggage: Once folded, simply roll it into a car trunk or backseat.
  • FAA-compliant for air travel: Certified for airport and airplane use.
  • No disassembly required: Arrives fully assembled for ultimate convenience.

Safety and Comfort Built In

Feel secure on every ride with innovative safety features and thoughtful comfort enhancements.

  • Electronic Anti-Tip Stability Control (ESC): Automatically slows down during turns for maximum safety.
  • Four-wheel stability in a compact design: Combines safety with the maneuverability of a smaller scooter.
  • Premium folding armrests: Fold up easily for smooth entry and exit.
  • Bright headlight: Ideal for low-light conditions at dusk or dawn.
  • Narrow frame: Fits through standard household door frames with ease.

Convenient Features for Everyday Use

The So Lite Scooter comes with premium accessories and features designed to simplify your mobility experience.

  • Up to 8 miles on a single charge: Go further with long-lasting battery power.
  • Lightweight lithium battery (3.7 lbs): Easy to handle and recharge.
  • On-scooter charging: No need to remove the battery for charging.
  • Included accessories: Undercarriage basket, front bag, rear bag, and cup holder for added convenience.
  • Up to 5 mph speed: Keep up with friends and family on walks or outings.

So Lite® Scooter Unboxing

 

So Lite Scooter In Action

Why Choose the Journey So Lite Scooter?

The Journey So Lite Folding Power Scooter combines portability, safety, and convenience in one sleek design. Its lightweight frame, easy folding mechanism, and innovative anti-tip technology make it the perfect companion for both everyday use and travel. 

Specifications

Category Specification
Scooter Dimensions Length: 39.5" | Width: 21.5" | Height: 37"
Folded Dimensions Length: 39" | Width: 21" | Height: 17"
Seat Dimensions Width: 17" | Height: 18"
Scooter Weight without Batteries 40.8 lbs
Scooter Weight with Batteries 44.5 lbs
Weight Limit 275 lbs
Wheel Size Front: 6" | Back: 10"
Max Speed 5 mph
Max Climbing Gradient 8°
Min Turning Radius 45"
Max Mid-Frame Ground Clearance 4"
Battery Rechargeable lithium ion (24V 10Ah)
Battery Range Up to 8 miles, depending on usage
Seat Type Folding, with removable seat cushion
Lights Front LED
Basket Metal basket under the seat, plus two removable carry bags
Tiller Type Straight handle
Charger 2 amp
Brakes Automatic electromagnetic
Colors Blue and Red

FAQ

The So Lite Scooter is a revolution in scooter design. Its ultra lightweight frame makes it easier to transport. Take that innovative lightweight design and add an industry-leading list of safety and comfort features, and you've got a scooter package worthy of leading the pack.

We built the So Lite Scooter with safety in mind. It has an electronic stability control feature along with anti-tipping wheels to prevent tipping backward.

We've designed the So Lite Scooter specifically to be ultra lightweight. Fully assembled and ready to go, the So Lite Scooter weighs in at 44.5 lbs (with battery).

The So Lite Scooter easily folds down to a reasonable 39" L x 21" W x 17" H, making it perfect for sliding into the backseat or trunk of most vehicles.

The So Lite Scooter is capable of supporting a person weighing up to 275 lbs.

No. The So Lite Scooter arrives completely assembled. You simply unfold it upon arrival using the following steps:

  1. Unfold the scooter: Set the scooter with all its wheels on the ground. Then loosen the tiller adjuster knob and lift the tiller into an upright position. Re-tighten the tiller adjuster knob.
  2. Unfold the seat: Lift up the seatback into the driving position. You should hear and feel the fold knob click into place.

Yes! It's specifically designed to be incredibly easy to fold, which makes the So Lite Scooter a breeze to transport wherever you may want to go—or store as needed.

The So Lite Scooter features electronic brakes that will automatically engage when your scooter comes to a stop.

Folding the So Lite Scooter is simple! Just pull out the fold knob and gently lower the seatback. Then loosen the tiller adjuster knob and lower the tiller into the folded position.

The scooter's battery can easily be charged by plugging directly into the port on the handlebars. You can also remove the battery to charge it if preferred.

Depending on usage (travel speed, user weight, etc.), the So Lite Scooter's battery will last up to eight miles of use.

Charging can take up to six hours or less, depending on the level of power already used. Most owners rarely run the battery all the way down in a single day.

The battery typically lasts several years for most users, depending on usage and conditions.

The battery weighs approximately 3.7 lbs.

The So Lite Scooter frame and mechanical components are covered with a one-year limited warranty. The original supplied tires and fabric seat are covered with a limited warranty for six months.

Downloads

Journey Health & Lifestyle® warrants all our products to be free from defects in materials, workmanship, and assembly. A standard twelve (12) months warranty from the original purchase date applies to the core list of Journey products under normal use in accordance with specifications and warnings. Some limitations, exclusions, restraints, or extensions may apply, including parts, labor, service, and other specific considerations. Specific additional limitations and extensions of warranty, particularly relating to the Journey Health & Lifestyle® line of mobility products, can be found in the Addendum below.

If any component or part is proven defective within the twelve-month warranty period, the product shall be repaired or replaced at the option of Journey Health & Lifestyle®. Contact Journey Health & Lifestyle® before sending any product for warranty repair or replacement. Do not send any product without prior written consent.

Limitations and Exclusions

This warranty does not cover damage, deterioration, or malfunction resulting from:

  • Accident, negligence, misuse, or abuse
  • Normal wear and tear
  • Damage in shipment
  • Improper operation or failure to follow instructions according to the User Manual
  • Component failure or improper storage
  • Neglect of prescribed maintenance procedures
  • Repair or attempted repair or modifications made by anyone other than Journey Health & Lifestyle®
  • Normal gradual reduction in battery performance due to heavy use
  • Deterioration from external factors such as extremes in temperature or humidity, corrosive atmosphere, or natural events (e.g., lightning, flood)

This warranty applies in North America only and is extended to the original purchaser of the product when purchased directly from Journey Health & Lifestyle® (USA). It is nontransferable. This warranty gives you specific legal rights, and you may also have other legal rights that vary from place to place.

Exclusive Warranty Terms

The foregoing warranty is exclusive and in lieu of all other express or implied warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. It shall not extend beyond the duration of the express warranty provided herein. Journey Health & Lifestyle® shall not be liable for any consequential or incidental damages whatsoever and disclaims any liability beyond the initial purchase price of the product.

Addendum

In addition to the previously cited provisions and limitations, other warranty considerations for the line of Journey Health & Lifestyle® mobility products (Zinger, Zoomer, Zoomer Lite, Perfect Walker, So Lite Wheelchair, So Lite Scooter, So Lite Glide, all UPWalkers) include the following extensions and exclusions:

  • The frame, mechanical, and electrical components, including the motor of each mobility product, are warrantied for the same twelve-month period.
  • The originally supplied battery, tires, fabric seat, seat back, and seat cushion are warrantied for a six (6) month period from the original purchase date.

If any component or part is proven defective within the warranty period, the product shall be repaired or replaced at the option of Journey Health & Lifestyle® with new or refurbished components. An installation kit with instructions may be provided for replacement components, but warranty does not include any labor charges incurred in product component installation. The warranty period for repaired or replaced products shall terminate with the original product's warranty period.

Additional Warranty Considerations

  • UPbed Standard: One-year service with full coverage on parts (including labor), two-to-three years on parts (no labor), and four-to-ten years on the bed frame and non-electric mechanisms.
  • UPbed Independence: Two years on components and ten years on the bed frame.
  • Lift Chair Line: Lifetime warranty on the lift mechanism and frame, and a three-year warranty on electronic components.
  • PSC: Lifetime limited warranty on the lift mechanism and frame, and three years on electronic components.

Shipping Time

Most orders are processed and shipped within 1-3 business days. After that, please allow 3-4 business days for delivery, with most orders arriving within 4-7 business days from the order date.

We ship most items using standard ground shipping (UPS or FedEx). Unfortunately, shipping to P.O. Boxes or outside the United States is not available.

We make every effort to meet our delivery timelines, though occasional delays may occur due to factors beyond our control.

For more details, please visit our Shipping & Delivery Page.

Returns

If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund, if the following requirements are met:

  • Product must be unused.
  • Product must be returned using the original packaging.
  • The product must have all parts, accessories, and paperwork included.

Standard shipping and special delivery options, such as inside delivery fees and White Glove fees, are non-refundable. Returns must be authorized in advance. To initiate a return, contact us at info@mobilitycreations.com or call (833)-638-6660 with your name, order number, and reason for the return. Please note that returns without prior authorization will not be accepted.

Some manufacturers may impose return fees ranging from 5%-25%, which we are required to pass on to you. We will evaluate each return individually and strive to minimize these fees whenever possible.

Certain brands have specific return policies, and some items are non-returnable. Non-returnable items include all Journey Health products, Golden Technologies lift chairs, and all Discover My Mobility products, unless the product is defective.

    Return Shipping

    Return shipping and insurance costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping method and considering insurance for your package, as we are not responsible for items that are lost, stolen, or damaged during return shipping.

    Exchanges

    The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.

    Cancellations

    If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility, and a restocking fee may apply. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at info@mobilitycreations.com, through the chat in the bottom right corner, or by calling us at (833)-638-6660.

    Damages and Defects

    If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at info@mobilitycreations.com or call our support team at (833)-638-6660.

    If there is a manufacturing defect in the product, or if the product is not functioning as intended after opening the package, it will be repaired or replaced at no charge. Please provide proof of the issues with either pictures or videos to this email: info@mobilitycreations.com, or call our support team at (833)-638-6660. We will contact the manufacturer on your behalf to process any applicable claims.

    Refunds

    Once we receive and inspect your return, typically within 4-7 business days, you will be notified of the status. Approved refunds will be issued to the original payment method used when placing your order. Please allow 5-7 business days from the date we approve the return for your refund to be reflected in your bank or credit card statement. If more than 7 business days have passed since the approval and you haven’t received your refund, please contact us.

    At Mobility Creations, we believe you should never have to choose between the best quality and the best price. If you find a lower price on the same product from another authorized online retailer, we promise to match it. Even better, if we can, we’ll beat it.

    To secure your price match, simply send us proof of the lower price (a link or a screenshot will do).

    Guidelines for Our Price Match:

    • The item must be identical and sold by an authorized online dealer.
    • We cannot match prices from physical retail stores or online auction sites like eBay or Amazon.
    • Price adjustments cannot be combined with any other offers or discounts.
    • The price match must be approved before you complete your purchase.

    We're here to assist you in securing the best deal. If you have any questions about our price match policy or need assistance, don't hesitate to contact our customer service team.

    Contact Information

    Email: info@mobilitycreations.com
    Phone: (833)-638-6660
    Operating Hours: Mon-Fri/9am-5pm (MT)

    We’re a proud family business, and we’re here to help you find the right mobility products with the personal care you deserve. When you contact us, you’ll always talk to a real person—no automated systems, no long waits.

    We treat every customer like family, and we’re always ready to help. If you ever need assistance, don’t hesitate to reach out—we’re just a phone call or email away!

    Here’s what you can always expect from us:

    • Free Shipping on Every Order.
    • Top-notch Customer Support via Phone, Email, and Live Chat.
    • Lifetime Support and Troubleshooting.
    • No Sales Tax.
    • 30-Day Return Policy (exclusions apply*).
    • Lowest Price Guarantee
    • Full Manufacturer’s Warranty on All Products.

    Freedom to Move with Confidence and Ease

    The Journey So Lite Folding Power Scooter is designed to empower your independence. Lightweight, safe, and travel-ready, it offers everything you need to get out and enjoy life, whether visiting friends, running errands, or exploring new places.

    Weight Capacity Product Weight Drive Range Ground Clearance Top Speed
    275 lbs 44.5 lbs 8 miles 4 inches 5 mph

    Lightweight and Effortless Portability

    The So Lite Scooter redefines convenience with its compact and easy-to-transport design.

    • Weighs only 40 lbs (without battery): Compare that to standard scooters weighing 100+ lbs.
    • Two-touch folding: Quickly fold the seat and tiller for seamless storage or transport.
    • Rolls like luggage: Once folded, simply roll it into a car trunk or backseat.
    • FAA-compliant for air travel: Certified for airport and airplane use.
    • No disassembly required: Arrives fully assembled for ultimate convenience.

    Safety and Comfort Built In

    Feel secure on every ride with innovative safety features and thoughtful comfort enhancements.

    • Electronic Anti-Tip Stability Control (ESC): Automatically slows down during turns for maximum safety.
    • Four-wheel stability in a compact design: Combines safety with the maneuverability of a smaller scooter.
    • Premium folding armrests: Fold up easily for smooth entry and exit.
    • Bright headlight: Ideal for low-light conditions at dusk or dawn.
    • Narrow frame: Fits through standard household door frames with ease.

    Convenient Features for Everyday Use

    The So Lite Scooter comes with premium accessories and features designed to simplify your mobility experience.

    • Up to 8 miles on a single charge: Go further with long-lasting battery power.
    • Lightweight lithium battery (3.7 lbs): Easy to handle and recharge.
    • On-scooter charging: No need to remove the battery for charging.
    • Included accessories: Undercarriage basket, front bag, rear bag, and cup holder for added convenience.
    • Up to 5 mph speed: Keep up with friends and family on walks or outings.

    So Lite® Scooter Unboxing

     

    So Lite Scooter In Action

    Why Choose the Journey So Lite Scooter?

    The Journey So Lite Folding Power Scooter combines portability, safety, and convenience in one sleek design. Its lightweight frame, easy folding mechanism, and innovative anti-tip technology make it the perfect companion for both everyday use and travel. 

    Specifications

    Category Specification
    Scooter Dimensions Length: 39.5" | Width: 21.5" | Height: 37"
    Folded Dimensions Length: 39" | Width: 21" | Height: 17"
    Seat Dimensions Width: 17" | Height: 18"
    Scooter Weight without Batteries 40.8 lbs
    Scooter Weight with Batteries 44.5 lbs
    Weight Limit 275 lbs
    Wheel Size Front: 6" | Back: 10"
    Max Speed 5 mph
    Max Climbing Gradient 8°
    Min Turning Radius 45"
    Max Mid-Frame Ground Clearance 4"
    Battery Rechargeable lithium ion (24V 10Ah)
    Battery Range Up to 8 miles, depending on usage
    Seat Type Folding, with removable seat cushion
    Lights Front LED
    Basket Metal basket under the seat, plus two removable carry bags
    Tiller Type Straight handle
    Charger 2 amp
    Brakes Automatic electromagnetic
    Colors Blue and Red

    FAQ

    The So Lite Scooter is a revolution in scooter design. Its ultra lightweight frame makes it easier to transport. Take that innovative lightweight design and add an industry-leading list of safety and comfort features, and you've got a scooter package worthy of leading the pack.

    We built the So Lite Scooter with safety in mind. It has an electronic stability control feature along with anti-tipping wheels to prevent tipping backward.

    We've designed the So Lite Scooter specifically to be ultra lightweight. Fully assembled and ready to go, the So Lite Scooter weighs in at 44.5 lbs (with battery).

    The So Lite Scooter easily folds down to a reasonable 39" L x 21" W x 17" H, making it perfect for sliding into the backseat or trunk of most vehicles.

    The So Lite Scooter is capable of supporting a person weighing up to 275 lbs.

    No. The So Lite Scooter arrives completely assembled. You simply unfold it upon arrival using the following steps:

    1. Unfold the scooter: Set the scooter with all its wheels on the ground. Then loosen the tiller adjuster knob and lift the tiller into an upright position. Re-tighten the tiller adjuster knob.
    2. Unfold the seat: Lift up the seatback into the driving position. You should hear and feel the fold knob click into place.

    Yes! It's specifically designed to be incredibly easy to fold, which makes the So Lite Scooter a breeze to transport wherever you may want to go—or store as needed.

    The So Lite Scooter features electronic brakes that will automatically engage when your scooter comes to a stop.

    Folding the So Lite Scooter is simple! Just pull out the fold knob and gently lower the seatback. Then loosen the tiller adjuster knob and lower the tiller into the folded position.

    The scooter's battery can easily be charged by plugging directly into the port on the handlebars. You can also remove the battery to charge it if preferred.

    Depending on usage (travel speed, user weight, etc.), the So Lite Scooter's battery will last up to eight miles of use.

    Charging can take up to six hours or less, depending on the level of power already used. Most owners rarely run the battery all the way down in a single day.

    The battery typically lasts several years for most users, depending on usage and conditions.

    The battery weighs approximately 3.7 lbs.

    The So Lite Scooter frame and mechanical components are covered with a one-year limited warranty. The original supplied tires and fabric seat are covered with a limited warranty for six months.

    Downloads

    Journey Health & Lifestyle® warrants all our products to be free from defects in materials, workmanship, and assembly. A standard twelve (12) months warranty from the original purchase date applies to the core list of Journey products under normal use in accordance with specifications and warnings. Some limitations, exclusions, restraints, or extensions may apply, including parts, labor, service, and other specific considerations. Specific additional limitations and extensions of warranty, particularly relating to the Journey Health & Lifestyle® line of mobility products, can be found in the Addendum below.

    If any component or part is proven defective within the twelve-month warranty period, the product shall be repaired or replaced at the option of Journey Health & Lifestyle®. Contact Journey Health & Lifestyle® before sending any product for warranty repair or replacement. Do not send any product without prior written consent.

    Limitations and Exclusions

    This warranty does not cover damage, deterioration, or malfunction resulting from:

    • Accident, negligence, misuse, or abuse
    • Normal wear and tear
    • Damage in shipment
    • Improper operation or failure to follow instructions according to the User Manual
    • Component failure or improper storage
    • Neglect of prescribed maintenance procedures
    • Repair or attempted repair or modifications made by anyone other than Journey Health & Lifestyle®
    • Normal gradual reduction in battery performance due to heavy use
    • Deterioration from external factors such as extremes in temperature or humidity, corrosive atmosphere, or natural events (e.g., lightning, flood)

    This warranty applies in North America only and is extended to the original purchaser of the product when purchased directly from Journey Health & Lifestyle® (USA). It is nontransferable. This warranty gives you specific legal rights, and you may also have other legal rights that vary from place to place.

    Exclusive Warranty Terms

    The foregoing warranty is exclusive and in lieu of all other express or implied warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. It shall not extend beyond the duration of the express warranty provided herein. Journey Health & Lifestyle® shall not be liable for any consequential or incidental damages whatsoever and disclaims any liability beyond the initial purchase price of the product.

    Addendum

    In addition to the previously cited provisions and limitations, other warranty considerations for the line of Journey Health & Lifestyle® mobility products (Zinger, Zoomer, Zoomer Lite, Perfect Walker, So Lite Wheelchair, So Lite Scooter, So Lite Glide, all UPWalkers) include the following extensions and exclusions:

    • The frame, mechanical, and electrical components, including the motor of each mobility product, are warrantied for the same twelve-month period.
    • The originally supplied battery, tires, fabric seat, seat back, and seat cushion are warrantied for a six (6) month period from the original purchase date.

    If any component or part is proven defective within the warranty period, the product shall be repaired or replaced at the option of Journey Health & Lifestyle® with new or refurbished components. An installation kit with instructions may be provided for replacement components, but warranty does not include any labor charges incurred in product component installation. The warranty period for repaired or replaced products shall terminate with the original product's warranty period.

    Additional Warranty Considerations

    • UPbed Standard: One-year service with full coverage on parts (including labor), two-to-three years on parts (no labor), and four-to-ten years on the bed frame and non-electric mechanisms.
    • UPbed Independence: Two years on components and ten years on the bed frame.
    • Lift Chair Line: Lifetime warranty on the lift mechanism and frame, and a three-year warranty on electronic components.
    • PSC: Lifetime limited warranty on the lift mechanism and frame, and three years on electronic components.

    Shipping Time

    Most orders are processed and shipped within 1-3 business days. After that, please allow 3-4 business days for delivery, with most orders arriving within 4-7 business days from the order date.

    We ship most items using standard ground shipping (UPS or FedEx). Unfortunately, shipping to P.O. Boxes or outside the United States is not available.

    We make every effort to meet our delivery timelines, though occasional delays may occur due to factors beyond our control.

    For more details, please visit our Shipping & Delivery Page.

    Returns

    If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund, if the following requirements are met:

    • Product must be unused.
    • Product must be returned using the original packaging.
    • The product must have all parts, accessories, and paperwork included.

    Standard shipping and special delivery options, such as inside delivery fees and White Glove fees, are non-refundable. Returns must be authorized in advance. To initiate a return, contact us at info@mobilitycreations.com or call (833)-638-6660 with your name, order number, and reason for the return. Please note that returns without prior authorization will not be accepted.

    Some manufacturers may impose return fees ranging from 5%-25%, which we are required to pass on to you. We will evaluate each return individually and strive to minimize these fees whenever possible.

    Certain brands have specific return policies, and some items are non-returnable. Non-returnable items include all Journey Health products, Golden Technologies lift chairs, and all Discover My Mobility products, unless the product is defective.

      Return Shipping

      Return shipping and insurance costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping method and considering insurance for your package, as we are not responsible for items that are lost, stolen, or damaged during return shipping.

      Exchanges

      The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.

      Cancellations

      If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility, and a restocking fee may apply. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at info@mobilitycreations.com, through the chat in the bottom right corner, or by calling us at (833)-638-6660.

      Damages and Defects

      If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at info@mobilitycreations.com or call our support team at (833)-638-6660.

      If there is a manufacturing defect in the product, or if the product is not functioning as intended after opening the package, it will be repaired or replaced at no charge. Please provide proof of the issues with either pictures or videos to this email: info@mobilitycreations.com, or call our support team at (833)-638-6660. We will contact the manufacturer on your behalf to process any applicable claims.

      Refunds

      Once we receive and inspect your return, typically within 4-7 business days, you will be notified of the status. Approved refunds will be issued to the original payment method used when placing your order. Please allow 5-7 business days from the date we approve the return for your refund to be reflected in your bank or credit card statement. If more than 7 business days have passed since the approval and you haven’t received your refund, please contact us.

      At Mobility Creations, we believe you should never have to choose between the best quality and the best price. If you find a lower price on the same product from another authorized online retailer, we promise to match it. Even better, if we can, we’ll beat it.

      To secure your price match, simply send us proof of the lower price (a link or a screenshot will do).

      Guidelines for Our Price Match:

      • The item must be identical and sold by an authorized online dealer.
      • We cannot match prices from physical retail stores or online auction sites like eBay or Amazon.
      • Price adjustments cannot be combined with any other offers or discounts.
      • The price match must be approved before you complete your purchase.

      We're here to assist you in securing the best deal. If you have any questions about our price match policy or need assistance, don't hesitate to contact our customer service team.

      Contact Information

      Email: info@mobilitycreations.com
      Phone: (833)-638-6660
      Operating Hours: Mon-Fri/9am-5pm (MT)

      We’re a proud family business, and we’re here to help you find the right mobility products with the personal care you deserve. When you contact us, you’ll always talk to a real person—no automated systems, no long waits.

      We treat every customer like family, and we’re always ready to help. If you ever need assistance, don’t hesitate to reach out—we’re just a phone call or email away!

      Here’s what you can always expect from us:

      • Free Shipping on Every Order.
      • Top-notch Customer Support via Phone, Email, and Live Chat.
      • Lifetime Support and Troubleshooting.
      • No Sales Tax.
      • 30-Day Return Policy (exclusions apply*).
      • Lowest Price Guarantee
      • Full Manufacturer’s Warranty on All Products.