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Matrix Ultra Carbon Fiber Foldable Electric Wheelchair | 330 lb Capacity | 9 Mile Range | 18" Wide Seat

Availability:
In Stock – Ready to Ship
Availability:
In Stock – Ready to Ship
Availability:
In Stock – Ready to Ship
Availability:
In Stock – Ready to Ship
Availability:
In Stock – Ready to Ship
Availability:
In Stock – Ready to Ship

Delivery: 4-7 Business Days

Fast & Free Shipping

Fast & Free Shipping

1 Year Labor & Parts Warranty

No Assembly Required

Easy Financing Options

Easy Financing Options

Lowest Price Guaranteed

Lowest Price Guaranteed

No Sales Tax – Save More!

No Sales Tax – Save More!

Lifetime Customer Support

Lifetime Customer Support

Original price $5,999.00
Original price $5,999.00 - Original price $5,999.00
Original price $5,999.00
Current price $2,987.00
$2,987.00 - $2,987.00
Current price $2,987.00

Express payment options available at checkout:

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Ultra-Lightweight Design with Superior Portability

The Matrix Ultra Carbon Fiber Wheelchair sets a new benchmark in mobility, weighing only 34 lbs while offering unmatched strength and portability.

  • Carbon fiber frame: Five times stronger and lighter than steel for incredible durability.
  • Compact folding design: Folds into a small 12.5-inch width to fit in the trunk of any car, taxi, or Uber.
  • Effortless folding mechanism: Easily folds and unfolds in seconds for hassle-free transport.
  • 330 lbs. weight capacity: Supports a wide range of users with confidence.
  • FAA and FDA-approved: Travel with ease on airplanes or cruise ships worldwide.

Exceptional Power and Performance

The Matrix Ultra is built to handle everyday mobility and more, with powerful motors and advanced systems for tackling varied terrains.

  • Dual 250-watt motors (500 watts total): Provides robust power for inclines and rough surfaces.
  • Up to 5 mph top speed: Ensures smooth and efficient travel.
  • Advanced Torque System (ATS): Delivers maximum power on hills and precise control on declines.
  • 19+ miles of range with dual lithium-ion batteries: Travel farther without worrying about recharging.
  • Weather-resistant system: Built for reliable performance in diverse conditions.

Comfortable and Customizable Ride

Designed for all-day use, the Matrix Ultra ensures maximum comfort with adjustable and ergonomic features.

  • Memory foam seat cushion: 18.5 inches wide with anti-slip and stain-resistant materials for ultimate comfort.
  • Adjustable footrest and seatbelt: Provides a secure, personalized fit.
  • Smooth-sense joystick: Allows easy navigation with precise, one-finger control.
  • Active suspension system: Front and rear suspension absorb shocks for a smooth ride on any surface.
  • Quiet, flat-free tires: Non-marking and non-slip for indoor and outdoor use.

Safety-First Engineering

The Matrix Ultra prioritizes user safety with advanced features and thoughtful design.

  • Heavy-duty anti-tip wheels: Prevents backward tipping for added stability.
  • Reflective hubs: Improves visibility for safer navigation in parking lots or on roads.
  • Electromagnetic braking system: Ensures immediate stops for downhill safety.
  • Push-to-freewheel mode: Easily switch between motorized and manual use with a lever.
  • Car charger included: Charge on the go directly from your vehicle.

Sleek Design with Global Versatility

The Matrix Ultra combines modern aesthetics with practical features, making it the ultimate portable wheelchair.

  • Six stylish color options: Choose a look that matches your personality.
  • Matte-finish, color-through shrouds: Durable and scratch-resistant.
  • Smart international charger: Compatible with outlets worldwide.
  • Joystick extendable front to back: A rare feature for enhanced custom comfort.
  • Built-in horn and speed controls: Convenient and easy to access for seamless operation.

Why Choose the Matrix Ultra Carbon Fiber Wheelchair?

The Matrix Ultra Carbon Fiber Wheelchair is a breakthrough in lightweight, portable mobility. Combining strength, comfort, and advanced engineering, it empowers you to navigate indoor spaces and outdoor adventures with ease. Its compact design, robust performance, and stylish features make it the ideal choice for anyone seeking freedom and independence.

Specifications

Category Specification
Total Weight 34 lbs
Weight Capacity 330 lbs
Seat Cushion Width 1st: 16" | 2nd: 18.5"
Seat Depth 1st: 16" | 2nd: 18.5"
Seat Height 19.5"
Unfolded Dimensions (WxLxH) 24.25" x 35.5" x 34.5"
Folded Dimensions (WxHxT) 24.25" x 29.5" x 12.5"
Motor 250 W Brushless, 24V x 2
Battery 24V Lithium-ion 6Ah (4 lbs each, 2 included)
Frame Carbon Fiber
Armrests Foldable for easy side entry/exit
Front Tires 6" Flat Free
Rear Tires 8" Flat Free
Suspension Front & Rear Suspension
Seat Cushion 3" Memory Foam, Washable Nylon Cover
Charger 24V / 2A / Lithium-ion
Range (One Battery) 9 miles
Range (With Spare Battery) 18 miles
Turning Radius 21"
Charging Time 1.5 hours
Airline & Cruise Ship Approved Yes
Charge Indicator Yes
Variable Speed Settings Yes
Top Speed 5 mph
Horn Yes
Anti-Tip Wheels Yes (Load Bearing)
Controls Digital Joystick
Weather Resistant For Indoor & Outdoor Use
Reverse Speed 3 mph

Warranty

  • 3-Year Limited Warranty on the frame.
  • 1-Year Limited Warranty on the controller, motor, and joystick.
  • 9-Month Limited Warranty on the battery. 

Downloads

Frequently Asked Questions


  • Matrix Ultra Carbon Fiber Wheelchair
  • Extra 2nd Battery Pack
  • DX Halogen Head Light With Dual Pitch Horn
  • All Weather Protective Nylon Travel Cover
  • Cup Holder
  • Automotive Car Charger
  • International Household Charger
  • Arm Bag
  • Flat Free Tires
  • Keep It New Touch Up Paint
  • Flip Up Adjustable Arm Rest
  • Orange Safety Flag
  • Auto Open Umbrella With Mounting Bracket
  • Oxygen Tank Holder
  • Under Seat Basket
  • User Manual

Yes, we only sell brand-new equipment with the latest model available from the manufacturer.

Most orders are delivered within 4-7 business days. Depending on your location, you might receive your order even sooner.

Unfortunately, Medicare will NOT cover foldable motorized wheelchairs. We accept Visa, MasterCard, Apple Pay, PayPal, and all major credit card carriers.

This wheelchair is shipped directly from the manufacturer's warehouse in Warren, MI.

The Matrix Wheelchair comes fully assembled! Simply take it out of the box, unfold it, and it’s ready for use—as easy as 1-2-3!

Testimonials

Eagle HD Review

"I chose the Matrix Ultra folding wheelchair after researching lightweight airline-approved wheelchairs. The YouTube videos were super helpful. I have been very satisfied with my choice! My sister and I, both in our 70s, vacation together, and my Matrix Ultra folding power wheelchair goes with us on airplanes and other vehicles. It has enabled me to be much more active. It was easy to fold up and put in and out of our rental car. Unfortunately, once the hatch didn’t get completely shut and came open during a hard left turn. Our bright yellow Matrix Ultra, which we named “Sunny,” slid out and bounced and tumbled into the street."

Eagle HD Review

"I have had my Matrix Ultra for over a year and I use it for shopping going out to eat with my family and taking our dogs for a walk to the park. Last AUGUST we went on a Alaskan Cruise. We flew from San Diego to Seattle using the Matrix the entire trip. The Matrix Ultra gave us so much confidence we have recently booked two more trips on cruise ships. One to Alaska and the other to Mexico. Thank You For My Matrix Ultra It Keeps Me On The Go.!"

Eagle HD Review

"I bought a Matrix Ultra wheelchair this year after becoming very frustrated with the lack of customer service from a different company. My last chair was over 65 pounds and this one weighs only 34 pounds. My daughter lifts it into the car with the ease of a weightlifter throwing an apple. It can hold 330 pounds. Nowhere near what I need but it's good to know I have room to grow! It's comfortable and lightweight. It comes with a seatbelt, which I must admit I don't use; being a daredevil that likes to live life on the edge. It can go up to 5 miles an hour and I whiz along making my daughter run behind me. Revenge for chasing her when she was little. We've traveled all over with it, flown to South Korea and Japan and we are taking it on its first cruise in a few weeks. You can't place a value on freedom. Thank you for my Matrix!"

Eagle HD Review

"I purchased the MATRIX for my husband to enhance his mobility. Due to an irreparable muscle injury and lower back pain, he is unable to walk unassisted. We needed a sturdy, yet light weight chair that I could handle. (I’m 83) After much research I chose the MATRIX. Superior construction using space-age materials made it the perfect chair. He is totally comfortable driving the chair and I have no trouble loading and unloading. We are now able to visit museums, parks, botanical gardens and more without debilitating pain. The chair made it possible for us to visit all Key West attractions last Spring and Christmas season attractions at Daytona Beach. The chair is easy to operate and maneuver. We are grateful for the freedom that the MATRIX chair provides and highly recommend it to anyone with mobility issues."

Eagle HD Review

"The Matrix Ultra mobility chair has allowed me to get out and enjoy life again. My ability to walk has been declining and it was just too much of a struggle to leave the house anymore. I researched many mobility chairs to find one that met my personal needs. I needed something sturdy but lightweight so my daughters could lift and handle it easily. I wanted something that would fit in any car and space so I wasn’t restricted and could go with any family member or friend. The Matrix Ultra chair has been perfect. It is lightweight and it folds and unfolds easily. It has made it very easy to leave my house. I can roll right up to the car through the gravel. I was able to go to a Christmas tree farm and roll easily on the gravel road to look for a tree with family. My grandchildren are happy that I can attend ballgames and go on family vacation again. I took my chair on a park trail for a ‘walk’ with family. It was so good to participate in life again. I use this chair inside my home also and it’s given back a lot of independence. I get compliments almost every time I’m out in my chair. People comment on how sleek and manageable the char is. I recommend the Matrix Ultra mobility chair to anyone that needs help getting around the house or help getting out to enjoy life again."

Eagle HD Review

"My husband told me to order the Matrix Ultra after he found out that it was 8lbs lighter than the Air Hawk. He said that at his age he finds it hard to lift a 42 lb wheelchair. When i called to place an order, I was told that they have pink Matrix Ultra. So I picked that color coz pink was my mom’s favorite color and at the same time pink was in because of the barbie movie. Wherever I go people turn their heads on my wheelchair coz of the color. then i would tell them “hi, i’m barbie!” then they responded hi barbie! then leave with a smile. We took the Matrix Ultra with us on our trip to Asia and i’m happy to share the video my husband who took it while i’m climbing up Mt. Samat national shrine in Bataan. going up the mountain was a steep climb but proud to say I made it. I want to test it how far it can go. my friends were surprised to see the video and how powerful the motor is."

Eagle HD Review

"Hi, I am a Registered Nurse diagnosed with Primary Progress MS 3 years ago. My ability to walk has declined tremendously over the past year. I was so worried I would not be able to continue working as a nurse at the Veterans Hospital. The hospital gave me a job in an area that was easier than the floors, but I soon found even that was difficult. I purchased the Matrix Ultra because of its excellent reviews, its lightweight (both my wife and I can lift it into the car easily), and its durability and weight capacity. I have been able to continue working at my job with the Veterans. I can ride all over the hospital in my chair, bring patients into exam rooms, and do everything I was able to do prior. I can't say enough good things about this chair and I tell all my patients who ask about it. Being able to share with the veterans how this chair has helped my mobility makes me feel good because I know many of them are struggling and maybe my story will help them too."

Shipping

After placing your order, please allow about 1 to 3 business days to process your order and get it shipped out of the warehouse. After that, please allow another 3 to 4 days on the road. Generally, we tell our customers to expect a delivery within 4 to 7 total days from the day of purchase.

We use standard ground shipping (UPS or FedEx) for most items. We do not ship to Hawaii, Alaska, any U.S. Territory, APO/FPO, or any other international address. Please note that orders could arrive in multiple packages.

Returns

If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund, provided it is unused, returned in the original packaging, and includes all parts, accessories, and paperwork. Standard shipping and special delivery fees are non-refundable.

To initiate a return, please contact us at info@mobilitycreations.com or call (833)-638-6660 with your name, order number, and reason for the return; unauthorized returns will not be accepted. Return shipping and insurance costs are the responsibility of the customer unless the return is due to an error on our part. Some manufacturers may impose a return fee of 5%-25%, which we must pass on to you; we strive to minimize these fees whenever possible.

Please note, certain brands and items such as all Journey Health products, Golden Technologies lift chairs, Pride Mobility Lift Chairs, and all Discover My Mobility products are non-returnable unless defective.

    Exchanges

    The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.

    Cancellations

    If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility, and a restocking fee may apply. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at info@mobilitycreations.com, through the chat in the bottom right corner, or by calling us at (833)-638-6660.

    Damages and Defects

    If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at info@mobilitycreations.com or call our support team at (833)-638-6660.

    If there is a manufacturing defect in the product, or if the product is not functioning as intended after opening the package, it will be repaired or replaced at no charge. Please provide proof of the issues with either pictures or videos to this email: info@mobilitycreations.com, or call our support team at (833)-638-6660. We will contact the manufacturer on your behalf to process any applicable claims.

    At Mobility Creations, we believe you should never have to choose between the best quality and the best price. If you find a lower price on the same product from another authorized online retailer, we promise to match it. Even better, if we can, we’ll beat it.

    To secure your price match, simply send us proof of the lower price (a link or a screenshot will do).

    Guidelines for Our Price Match:

    • The item must be identical and sold by an authorized online dealer.
    • We cannot match prices from physical retail stores or online auction sites like eBay or Amazon.
    • Price adjustments cannot be combined with any other offers or discounts.
    • The price match must be approved before you complete your purchase.

    We're here to assist you in securing the best deal. If you have any questions about our price match policy or need assistance, don't hesitate to contact our customer service team.

    When you choose us, you're not just buying a product; you're supporting a small business fueled by the passion of a dedicated team. We’re here whenever you need us—just a phone call or email away—and we’re committed to ensuring you’re completely satisfied with every aspect of your experience.

    Here’s what you can always expect from us:

    • Free Shipping on Every Order.
    • Top-notch Customer Support via Phone, Email, and Live Chat.
    • Lifetime Support and Troubleshooting.
    • No Sales Tax.
    • 30-Day Return Policy (exclusions apply*).
    • Lowest Price Guarantee
    • Full Manufacturer’s Warranty on All Products.

    We're here to make sure your shopping experience feels just as good as walking into your favorite local shop.

    Ultra-Lightweight Design with Superior Portability

    The Matrix Ultra Carbon Fiber Wheelchair sets a new benchmark in mobility, weighing only 34 lbs while offering unmatched strength and portability.

    • Carbon fiber frame: Five times stronger and lighter than steel for incredible durability.
    • Compact folding design: Folds into a small 12.5-inch width to fit in the trunk of any car, taxi, or Uber.
    • Effortless folding mechanism: Easily folds and unfolds in seconds for hassle-free transport.
    • 330 lbs. weight capacity: Supports a wide range of users with confidence.
    • FAA and FDA-approved: Travel with ease on airplanes or cruise ships worldwide.

    Exceptional Power and Performance

    The Matrix Ultra is built to handle everyday mobility and more, with powerful motors and advanced systems for tackling varied terrains.

    • Dual 250-watt motors (500 watts total): Provides robust power for inclines and rough surfaces.
    • Up to 5 mph top speed: Ensures smooth and efficient travel.
    • Advanced Torque System (ATS): Delivers maximum power on hills and precise control on declines.
    • 19+ miles of range with dual lithium-ion batteries: Travel farther without worrying about recharging.
    • Weather-resistant system: Built for reliable performance in diverse conditions.

    Comfortable and Customizable Ride

    Designed for all-day use, the Matrix Ultra ensures maximum comfort with adjustable and ergonomic features.

    • Memory foam seat cushion: 18.5 inches wide with anti-slip and stain-resistant materials for ultimate comfort.
    • Adjustable footrest and seatbelt: Provides a secure, personalized fit.
    • Smooth-sense joystick: Allows easy navigation with precise, one-finger control.
    • Active suspension system: Front and rear suspension absorb shocks for a smooth ride on any surface.
    • Quiet, flat-free tires: Non-marking and non-slip for indoor and outdoor use.

    Safety-First Engineering

    The Matrix Ultra prioritizes user safety with advanced features and thoughtful design.

    • Heavy-duty anti-tip wheels: Prevents backward tipping for added stability.
    • Reflective hubs: Improves visibility for safer navigation in parking lots or on roads.
    • Electromagnetic braking system: Ensures immediate stops for downhill safety.
    • Push-to-freewheel mode: Easily switch between motorized and manual use with a lever.
    • Car charger included: Charge on the go directly from your vehicle.

    Sleek Design with Global Versatility

    The Matrix Ultra combines modern aesthetics with practical features, making it the ultimate portable wheelchair.

    • Six stylish color options: Choose a look that matches your personality.
    • Matte-finish, color-through shrouds: Durable and scratch-resistant.
    • Smart international charger: Compatible with outlets worldwide.
    • Joystick extendable front to back: A rare feature for enhanced custom comfort.
    • Built-in horn and speed controls: Convenient and easy to access for seamless operation.

    Why Choose the Matrix Ultra Carbon Fiber Wheelchair?

    The Matrix Ultra Carbon Fiber Wheelchair is a breakthrough in lightweight, portable mobility. Combining strength, comfort, and advanced engineering, it empowers you to navigate indoor spaces and outdoor adventures with ease. Its compact design, robust performance, and stylish features make it the ideal choice for anyone seeking freedom and independence.

    Specifications

    Category Specification
    Total Weight 34 lbs
    Weight Capacity 330 lbs
    Seat Cushion Width 1st: 16" | 2nd: 18.5"
    Seat Depth 1st: 16" | 2nd: 18.5"
    Seat Height 19.5"
    Unfolded Dimensions (WxLxH) 24.25" x 35.5" x 34.5"
    Folded Dimensions (WxHxT) 24.25" x 29.5" x 12.5"
    Motor 250 W Brushless, 24V x 2
    Battery 24V Lithium-ion 6Ah (4 lbs each, 2 included)
    Frame Carbon Fiber
    Armrests Foldable for easy side entry/exit
    Front Tires 6" Flat Free
    Rear Tires 8" Flat Free
    Suspension Front & Rear Suspension
    Seat Cushion 3" Memory Foam, Washable Nylon Cover
    Charger 24V / 2A / Lithium-ion
    Range (One Battery) 9 miles
    Range (With Spare Battery) 18 miles
    Turning Radius 21"
    Charging Time 1.5 hours
    Airline & Cruise Ship Approved Yes
    Charge Indicator Yes
    Variable Speed Settings Yes
    Top Speed 5 mph
    Horn Yes
    Anti-Tip Wheels Yes (Load Bearing)
    Controls Digital Joystick
    Weather Resistant For Indoor & Outdoor Use
    Reverse Speed 3 mph

    Warranty

    • 3-Year Limited Warranty on the frame.
    • 1-Year Limited Warranty on the controller, motor, and joystick.
    • 9-Month Limited Warranty on the battery. 

    Downloads

    Frequently Asked Questions


    • Matrix Ultra Carbon Fiber Wheelchair
    • Extra 2nd Battery Pack
    • DX Halogen Head Light With Dual Pitch Horn
    • All Weather Protective Nylon Travel Cover
    • Cup Holder
    • Automotive Car Charger
    • International Household Charger
    • Arm Bag
    • Flat Free Tires
    • Keep It New Touch Up Paint
    • Flip Up Adjustable Arm Rest
    • Orange Safety Flag
    • Auto Open Umbrella With Mounting Bracket
    • Oxygen Tank Holder
    • Under Seat Basket
    • User Manual

    Yes, we only sell brand-new equipment with the latest model available from the manufacturer.

    Most orders are delivered within 4-7 business days. Depending on your location, you might receive your order even sooner.

    Unfortunately, Medicare will NOT cover foldable motorized wheelchairs. We accept Visa, MasterCard, Apple Pay, PayPal, and all major credit card carriers.

    This wheelchair is shipped directly from the manufacturer's warehouse in Warren, MI.

    The Matrix Wheelchair comes fully assembled! Simply take it out of the box, unfold it, and it’s ready for use—as easy as 1-2-3!

    Testimonials

    Eagle HD Review

    "I chose the Matrix Ultra folding wheelchair after researching lightweight airline-approved wheelchairs. The YouTube videos were super helpful. I have been very satisfied with my choice! My sister and I, both in our 70s, vacation together, and my Matrix Ultra folding power wheelchair goes with us on airplanes and other vehicles. It has enabled me to be much more active. It was easy to fold up and put in and out of our rental car. Unfortunately, once the hatch didn’t get completely shut and came open during a hard left turn. Our bright yellow Matrix Ultra, which we named “Sunny,” slid out and bounced and tumbled into the street."

    Eagle HD Review

    "I have had my Matrix Ultra for over a year and I use it for shopping going out to eat with my family and taking our dogs for a walk to the park. Last AUGUST we went on a Alaskan Cruise. We flew from San Diego to Seattle using the Matrix the entire trip. The Matrix Ultra gave us so much confidence we have recently booked two more trips on cruise ships. One to Alaska and the other to Mexico. Thank You For My Matrix Ultra It Keeps Me On The Go.!"

    Eagle HD Review

    "I bought a Matrix Ultra wheelchair this year after becoming very frustrated with the lack of customer service from a different company. My last chair was over 65 pounds and this one weighs only 34 pounds. My daughter lifts it into the car with the ease of a weightlifter throwing an apple. It can hold 330 pounds. Nowhere near what I need but it's good to know I have room to grow! It's comfortable and lightweight. It comes with a seatbelt, which I must admit I don't use; being a daredevil that likes to live life on the edge. It can go up to 5 miles an hour and I whiz along making my daughter run behind me. Revenge for chasing her when she was little. We've traveled all over with it, flown to South Korea and Japan and we are taking it on its first cruise in a few weeks. You can't place a value on freedom. Thank you for my Matrix!"

    Eagle HD Review

    "I purchased the MATRIX for my husband to enhance his mobility. Due to an irreparable muscle injury and lower back pain, he is unable to walk unassisted. We needed a sturdy, yet light weight chair that I could handle. (I’m 83) After much research I chose the MATRIX. Superior construction using space-age materials made it the perfect chair. He is totally comfortable driving the chair and I have no trouble loading and unloading. We are now able to visit museums, parks, botanical gardens and more without debilitating pain. The chair made it possible for us to visit all Key West attractions last Spring and Christmas season attractions at Daytona Beach. The chair is easy to operate and maneuver. We are grateful for the freedom that the MATRIX chair provides and highly recommend it to anyone with mobility issues."

    Eagle HD Review

    "The Matrix Ultra mobility chair has allowed me to get out and enjoy life again. My ability to walk has been declining and it was just too much of a struggle to leave the house anymore. I researched many mobility chairs to find one that met my personal needs. I needed something sturdy but lightweight so my daughters could lift and handle it easily. I wanted something that would fit in any car and space so I wasn’t restricted and could go with any family member or friend. The Matrix Ultra chair has been perfect. It is lightweight and it folds and unfolds easily. It has made it very easy to leave my house. I can roll right up to the car through the gravel. I was able to go to a Christmas tree farm and roll easily on the gravel road to look for a tree with family. My grandchildren are happy that I can attend ballgames and go on family vacation again. I took my chair on a park trail for a ‘walk’ with family. It was so good to participate in life again. I use this chair inside my home also and it’s given back a lot of independence. I get compliments almost every time I’m out in my chair. People comment on how sleek and manageable the char is. I recommend the Matrix Ultra mobility chair to anyone that needs help getting around the house or help getting out to enjoy life again."

    Eagle HD Review

    "My husband told me to order the Matrix Ultra after he found out that it was 8lbs lighter than the Air Hawk. He said that at his age he finds it hard to lift a 42 lb wheelchair. When i called to place an order, I was told that they have pink Matrix Ultra. So I picked that color coz pink was my mom’s favorite color and at the same time pink was in because of the barbie movie. Wherever I go people turn their heads on my wheelchair coz of the color. then i would tell them “hi, i’m barbie!” then they responded hi barbie! then leave with a smile. We took the Matrix Ultra with us on our trip to Asia and i’m happy to share the video my husband who took it while i’m climbing up Mt. Samat national shrine in Bataan. going up the mountain was a steep climb but proud to say I made it. I want to test it how far it can go. my friends were surprised to see the video and how powerful the motor is."

    Eagle HD Review

    "Hi, I am a Registered Nurse diagnosed with Primary Progress MS 3 years ago. My ability to walk has declined tremendously over the past year. I was so worried I would not be able to continue working as a nurse at the Veterans Hospital. The hospital gave me a job in an area that was easier than the floors, but I soon found even that was difficult. I purchased the Matrix Ultra because of its excellent reviews, its lightweight (both my wife and I can lift it into the car easily), and its durability and weight capacity. I have been able to continue working at my job with the Veterans. I can ride all over the hospital in my chair, bring patients into exam rooms, and do everything I was able to do prior. I can't say enough good things about this chair and I tell all my patients who ask about it. Being able to share with the veterans how this chair has helped my mobility makes me feel good because I know many of them are struggling and maybe my story will help them too."

    Shipping

    After placing your order, please allow about 1 to 3 business days to process your order and get it shipped out of the warehouse. After that, please allow another 3 to 4 days on the road. Generally, we tell our customers to expect a delivery within 4 to 7 total days from the day of purchase.

    We use standard ground shipping (UPS or FedEx) for most items. We do not ship to Hawaii, Alaska, any U.S. Territory, APO/FPO, or any other international address. Please note that orders could arrive in multiple packages.

    Returns

    If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund, provided it is unused, returned in the original packaging, and includes all parts, accessories, and paperwork. Standard shipping and special delivery fees are non-refundable.

    To initiate a return, please contact us at info@mobilitycreations.com or call (833)-638-6660 with your name, order number, and reason for the return; unauthorized returns will not be accepted. Return shipping and insurance costs are the responsibility of the customer unless the return is due to an error on our part. Some manufacturers may impose a return fee of 5%-25%, which we must pass on to you; we strive to minimize these fees whenever possible.

    Please note, certain brands and items such as all Journey Health products, Golden Technologies lift chairs, Pride Mobility Lift Chairs, and all Discover My Mobility products are non-returnable unless defective.

      Exchanges

      The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.

      Cancellations

      If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility, and a restocking fee may apply. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at info@mobilitycreations.com, through the chat in the bottom right corner, or by calling us at (833)-638-6660.

      Damages and Defects

      If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at info@mobilitycreations.com or call our support team at (833)-638-6660.

      If there is a manufacturing defect in the product, or if the product is not functioning as intended after opening the package, it will be repaired or replaced at no charge. Please provide proof of the issues with either pictures or videos to this email: info@mobilitycreations.com, or call our support team at (833)-638-6660. We will contact the manufacturer on your behalf to process any applicable claims.

      At Mobility Creations, we believe you should never have to choose between the best quality and the best price. If you find a lower price on the same product from another authorized online retailer, we promise to match it. Even better, if we can, we’ll beat it.

      To secure your price match, simply send us proof of the lower price (a link or a screenshot will do).

      Guidelines for Our Price Match:

      • The item must be identical and sold by an authorized online dealer.
      • We cannot match prices from physical retail stores or online auction sites like eBay or Amazon.
      • Price adjustments cannot be combined with any other offers or discounts.
      • The price match must be approved before you complete your purchase.

      We're here to assist you in securing the best deal. If you have any questions about our price match policy or need assistance, don't hesitate to contact our customer service team.

      When you choose us, you're not just buying a product; you're supporting a small business fueled by the passion of a dedicated team. We’re here whenever you need us—just a phone call or email away—and we’re committed to ensuring you’re completely satisfied with every aspect of your experience.

      Here’s what you can always expect from us:

      • Free Shipping on Every Order.
      • Top-notch Customer Support via Phone, Email, and Live Chat.
      • Lifetime Support and Troubleshooting.
      • No Sales Tax.
      • 30-Day Return Policy (exclusions apply*).
      • Lowest Price Guarantee
      • Full Manufacturer’s Warranty on All Products.

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