Shipping Time

Most orders are processed and shipped within 1-3 business days. After that, please allow 4-5 days for delivery, with most orders arriving within 5-8 business days from the order date.

We ship most items using standard ground shipping (UPS or FedEx). Unfortunately, shipping to P.O. Boxes or outside the United States is not available.

We make every effort to meet our delivery timelines, though occasional delays may occur due to factors beyond our control.

For more details, please visit our Shipping & Delivery Page.

Returns

If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund, if the following requirements are met:

• Product must be unused.
• Product must be returned using the original packaging.
• The product must have all parts, accessories, and paperwork included.

Standard shipping and special delivery options, such as inside delivery fees and White Glove fees, are non-refundable. Returns must be authorized in advance. To initiate a return, contact us at info@mobilitycreations.com or call (833)-638-6660 with your name, order number, and reason for the return. Please note that returns without prior authorization will not be accepted.

Some manufacturers may impose return fees ranging from 5%-25%, which we are required to pass on to you. We will evaluate each return individually and strive to minimize these fees whenever possible.

Certain brands have specific return policies, and some items are non-returnable. Non-returnable items include all Journey Health products, Golden Technologies lift chairs, and all Discover My Mobility products, unless the product is defective.

Return Shipping

Return shipping and insurance costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping method and considering insurance for your package, as we are not responsible for items that are lost, stolen, or damaged during return shipping.

Exchanges

The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.

Cancellations

If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility, and a restocking fee may apply. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at info@mobilitycreations.com, through the chat in the bottom right corner, or by calling us at (833)-638-6660.

Damages and Defects

If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at info@mobilitycreations.com or call our support team at (833)-638-6660.

If there is a manufacturing defect in the product, or if the product is not functioning as intended after opening the package, it will be repaired or replaced at no charge. Please provide proof of the issues with either pictures or videos to this email: info@mobilitycreations.com, or call our support team at (833)-638-6660. We will contact the manufacturer on your behalf to process any applicable claims.

Refunds

Once we receive and inspect your return, typically within 4-7 business days, you will be notified of the status. Approved refunds will be issued to the original payment method used when placing your order. Please allow 5-7 business days from the date we approve the return for your refund to be reflected in your bank or credit card statement. If more than 7 business days have passed since the approval and you haven’t received your refund, please contact us.

At Mobility Creations, we believe you should never have to choose between the best quality and the best price. If you find a lower price on the same product from another authorized online retailer, we promise to match it. Even better, if we can, we’ll beat it.

To secure your price match, simply send us proof of the lower price (a link or a screenshot will do).

Guidelines for Our Price Match:

• The item must be identical and sold by an authorized online dealer.
• We cannot match prices from physical retail stores or online auction sites like eBay or Amazon.
• Price adjustments cannot be combined with any other offers or discounts.
• The price match must be approved before you complete your purchase.

We're here to assist you in securing the best deal. If you have any questions about our price match policy or need assistance, don't hesitate to contact our customer service team.

Contact Information

Email: info@mobilitycreations.com
Phone: (833)-638-6660
Operating Hours: Mon-Fri/9am-5pm (MT)

We’re a proud family business, and we’re here to help you find the right mobility products with the personal care you deserve. When you contact us, you’ll always talk to a real person—no automated systems, no long waits.

We treat every customer like family, and we’re always ready to help. If you ever need assistance, don’t hesitate to reach out—we’re just a phone call or email away!

Here’s what you can always expect from us:

• Free Shipping on Every Order.
• Top-notch Customer Support via Phone, Email, and Live Chat.
• Lifetime Support and Troubleshooting.
• No Sales Tax.
• 30-Day Return Policy (exclusions apply*).
• Lowest Price Guarantee
• Full Manufacturer’s Warranty on All Products.